Alerts

Mihwar tells the right people when something needs them — a run that is due, a reading out of range, a shift that changed, a document to sign, a fault to fix. This page explains where alerts arrive, in which language, and how each person chooses what reaches them. Each app’s guide lists its own alerts under “Who is told what”.

Where one alert goes
Something needs youA run is late, a fault is reported…
By defaultThe bellAt the top of every screen, in your language.
If chosenYour e-mailSerious alerts and the daily summary.
If turned onYour phoneEven when Mihwar is closed.

Find your part

Where alerts arrive

  • The bell — at the top of every screen, on a phone too. It shows how many are new; alerts that repeat are grouped, and a tap opens the rest. Tap an alert to go straight to what it is about; Mark all as read clears the count. With nothing new it says You’re all caught up. The bell gets every alert meant for you, unless you unticked In-app for that kind or pressed Mute; alerts about your own work always reach it.
  • E-mail — to the address you sign in with, for the alerts an app sends by e-mail — the serious ones, such as a critical work order, and the daily summary — when your Email box for that kind is ticked. Someone who signs in with a username has no e-mail, so they use the bell and their phone.
  • Your phone — a notification that pops up even when Mihwar is closed, on each phone or tablet where you turned it on (below). It appears only where your Mihwar has phone notifications set up.

In your language

Each alert is written in your language — the one you chose in your account, or else your organization’s. Two people told about the same thing each read it in their own. A few older kinds of alert can still arrive in English.

Choosing what reaches you

  1. Open your settings

    Open Settings (on a phone: More, then Settings) and find Notification preferences.

  2. Tick where each kind arrives

    Each row is a kind of alert — Daily summary, Checklists, Quality, Scheduling, Labels, Work orders, Follow-ups, Documents, Running low, Orders and deliveries, Imports, Billing, Ordering suggestions and Account and system. Tick or untick In-app, Email and, where it is on, your phone. Each box saves at once: Your notification choices are saved.

  3. Or mute a kind

    Mute turns off every channel of that row; Unmute puts back its usual ones.

Until you choose, the bell gets everything; e-mail gets the daily summary and the seven work kinds (Checklists, Quality, Scheduling, Labels, Work orders, Follow-ups and Documents); and a phone where notifications are on gets those seven work kinds. Even with the box ticked, an app e-mails only its more serious alerts; the rest stay on the bell and the phone.

Turning on your phone

  • On a branch phone, the home screen may offer Get a reminder on this phone: tap Turn on reminders, then allow notifications when the phone asks.
  • Or, on any device, open Settings and use Turn on for this device under Notifications on this device. Turn off for this device stops them there.
  • On an iPhone, notifications work once Mihwar is on the home screen: in Safari tap Share, then “Add to Home Screen”, and open Mihwar from there. See Mihwar on your phone.

If the phone says notifications are blocked, allow them for Mihwar in the device’s own settings, then try again. Each device is turned on separately.

The morning summary

People who run branches also get Daily summary each morning: yesterday at their branches, app by app — what was done, what was missed and what is waiting. In Notification preferences, See yesterday's summary shows the one you would get, without sending anything. What it contains, and how head office sets its hour, is in How the apps work together.

Alerts app by app

Each guide lists exactly who is told what. In short:

  • Checklists — a run due soon (to the people in the roles ticked under Who does it?, or the person it was given to, with a copy on the bell for the branch’s managers), a run marked missed, and a failed critical step (to the branch’s managers and whoever was doing the run).
  • Quality — inspections to do, a critical fail, results and approvals, and halal certificates or calibrations coming due.
  • Scheduling — the week sent, a shift changed or cancelled, an hour before a shift, cover and time-off answers, no-shows for managers.
  • Labels — a label that didn’t print, a dish whose label can’t print, a label printer that isn’t answering, and labels that need printing again.
  • Work orders — a fault reported, a work order given to you, a fix to check.
  • Follow-ups — a follow-up for you, one that is late, one waiting to be checked.
  • Documents — a document to sign, and reminders to sign.
  • Smart Ordering — a request sent, changed, approved or turned down; a delivery on its way, at a new time, collected or delivered; items about to run short; and supplier orders waiting for approval, approved or rejected, confirmed by the supplier or not confirmed in time.

Questions

I don’t get e-mails.

Check that the kind’s Email box is ticked and look in spam. Someone who signs in with a username has no e-mail address. If nobody in your organization gets e-mails, tell head office.

My phone doesn’t show notifications.

Turn them on for that device in Settings, allow them in the phone’s own settings, and on an iPhone open Mihwar from the home screen. Then check the kind’s phone box is ticked.

I get too many alerts.

Untick e-mail or the phone for the kinds you don’t need, or mute them. Work that is yours still reaches the bell, so nothing of yours is lost.

I don’t get the reminder for a checklist.

Reminders go to the people in the roles ticked under Who does it? on that checklist, and to the person a run was given to. With no roles ticked — the starter checklists are made that way — only the branch’s managers are reminded. Ask whoever builds your checklists to tick the roles.

An alert is in English though I use Arabic.

Check your language in Your account. A few older kinds of alert are still written in English.