Work orders & assets

Work Orders is maintenance for the floor: a register of your equipment, a ticket for every repair, and a board to move them from reported to fixed. It runs both ways — reactive (a fridge broke, log it) and preventive (service the fryer every 90 days before it breaks) — and keeps a repair history per asset so a unit that keeps failing becomes obvious.

A 30-second tour

• Anyone on the floor — scan the QR code on a broken unit (or click + New at /work-orders/new) to file a work order from their phone.
• Manager — work the board, assign and verify jobs, and watch the preventive-maintenance calendar.
• Admin — maintain the asset register, manage vendors, and set up maintenance schedules.

The asset register

Assets is the list of equipment worth tracking — fridges, fryers, ovens, HVAC units. Each asset carries its own repair history, so “how many times have we fixed this walk-in this year” is one click, not a memory test. Bulk-load your equipment from a spreadsheet at Import.

Reactive maintenance — something broke

1. 1

   Report it

   Scan the asset's QR code or open a new work order, describe the problem, and add a photo. The ticket lands on the board.
2. 2

   Assign & work

   A manager assigns the job to a technician or a vendor. The assignee adds notes and moves it across the board as they go.
3. 3

   Complete

   When the repair is done, the assignee marks it complete and records the cost.
4. 4

   Verify

   A manager verifies the work actually fixed the problem. Verifying is a separate privilege from doing the job — the person who fixed it cannot sign it off as verified themselves.

Preventive maintenance

A maintenance schedule on an asset generates work orders automatically on its cadence — service this fryer every 90 days, deep-clean that ice machine monthly. The upcoming preventive jobs show on the calendar, so maintenance is planned rather than a series of surprises.

Where Work Orders connects

• Quality & Checklists — a breach or critical-fail tied to equipment opens a work order automatically, alongside its CAPA. When the work order is verified, it posts back to the checklist run it came from, closing that loop.
• CAPA — if the same asset generates repeated work orders in a short window, Mihwar escalates the pattern to a CAPA so the root cause gets investigated instead of the symptom getting patched again.

Vendors & scorecards

Vendors are the external contractors who fix things — refrigeration, HVAC, plumbing, IT — distinct from your inventory suppliers. Mihwar scores them on the work orders they handle, so when you decide who to call, you are looking at how fast and how reliably each vendor actually performed, not a gut feel.

Reports

Reports rolls up the maintenance picture — open vs closed, time to resolve, cost, and the assets and vendors that cost you the most.

Permissions — who can do what

• work_orders:read — view the board and ticket detail. Default for branch and warehouse staff.
• work_orders:write — open work orders, add notes, and transition status (everything except verified).
• work_orders:manage — verify completion, edit cost, and manage vendors and preventive-maintenance schedules.
• assets:read / write / manage — view, edit, and administer the equipment register.

Branch and warehouse users see only the work orders and assets for the locations they are scoped to.

FAQ

How do I file a work order from the floor?

Scan the QR code on the unit. It opens the asset, and you file the work order with a description and a photo straight from your phone — no need to find the equipment in a list first.

Why can't I mark my own repair as verified?

Verifying needs work_orders:manage. The technician who did the work marks it complete; a manager verifies it actually fixed the problem. That separation is what makes “done” mean something.

The same fridge keeps breaking. Does Mihwar notice?

Yes. Repeated work orders on one asset in a short window escalate to a CAPA, so the recurring failure is investigated for a root cause rather than patched a fourth time.